Shipping Information
TereCare Shipping Information
At TereCare, we are thrilled to offer FREE shipping on all orders to our valued customers!
Order Processing Times
Once you place your order, please allow 1-3 business days for us to process and dispatch it. An order is considered dispatched once it has been handed off to our shipping carrier and is on its way to your chosen address. During peak times and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time of your package refers to the transit time after your order has been dispatched. Delivery times depend on several factors, especially your location. Please refer to the estimated delivery times based on your country of residence:
🌍 United States: 4-7 Business Days
Please note that during peak times and holidays, shipping carriers may experience delays that are beyond our control. If your product is being shipped internationally, unexpected customs delays may also occur, potentially increasing the overall delivery timeframe.
Order Changes and Accurate Shipping Details
It is crucial to ensure your shipping details are accurate and complete at checkout. Incomplete or incorrect shipping information may lead to delayed processing or even order cancellation. If our system detects any issues with your address, our customer support team will email you within 3 business days to verify your shipping details. If we don’t receive a response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please email us at support@terecare.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that changes can be made after this time.
Delayed Delivery
At TereCare, we understand how important it is to receive your order promptly, and we strive to ship all orders as quickly as possible. However, please be aware that delays may occur due to circumstances beyond our control.
For example, our courier partners might face unexpected delays during transit, such as severe weather conditions or transportation disruptions. We will do our best to work with the courier to ensure your package is delivered as soon as possible.
In some cases, unforeseen circumstances like product availability issues, address verification problems, or payment processing delays may also cause shipment delays. If any issues arise with your order that could lead to a delay, we will notify you as soon as possible.
Please note that TereCare is not liable for any delivery delays caused by external factors beyond our control, and we cannot guarantee an exact delivery date. However, we will always keep you updated on your order status and assist you in resolving any issues.
Lost or Stolen Packages
We know how frustrating it can be to experience lost or stolen packages during shipping. Once we hand over your package to our courier partners, it is out of our control. If your package is lost or stolen, please contact us at support@terecare.com, and we will do our best to assist you.
We recommend reaching out to the courier company directly to file a claim if your package is lost or stolen. Most courier companies have a claims process for such situations, and they may require additional information from you. We will also contact the courier on your behalf to follow up on the claim and provide updates.
Please note that TereCare is not responsible for lost or stolen packages during shipping, and these fall outside of our refund policy. However, we will do everything we can to help resolve the issue. Depending on the situation, we may offer a replacement if the package is not found or delivered.
In some cases, the courier company may be able to locate and deliver your package. If not, we recommend filing a police report.
Shipping Policy Changes
TereCare reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer's responsibility to review the most recent version before making a purchase and using our products.
By purchasing and continuing to use TereCare products, customers indicate their acceptance of this Shipping Policy, including any modifications.
We encourage our customers to review this policy periodically to stay informed about any changes that may affect their orders. If you have any questions or concerns about our Shipping Policy, please don't hesitate to contact us.